ORDER PROCESSING - How does an online order work at bannerstop?
You can upload your print data at the end of the ordering process. All data will be checked for free by professional graphic designers. You will receive a proof for approval within 24 hours. If you do not have print data, please contact us. We will be happy to assist you.
1. Product selection, configuration, and price display
Select the product of your choice. For most products, you have the option to specify the size, quantity, and material according to your needs.
Most products have tiered pricing, which means a better price for you with larger quantities. Even if you choose different sizes of the same material, the tiered price for the total quantity will be calculated for all items in the cart. The number of designs does not count. All prices are shown net without VAT.
After adding all products to the cart, proceed to checkout. Now you can decide if you already have a customer account and want to log in, or if you want to order as a guest and, if you wish, create a customer account in the process.
We use a so-called one-step checkout. All data that needs to be requested is entered on a single page. Your data will be securely transmitted to us via SSL encryption and will only be used to process your order. (Privacy information).
First, provide the billing and delivery address. As a new customer, you now have the option to create a customer account, which allows for faster processing of subsequent orders and easy access to your orders. You can choose "Neutral Shipping" and provide your sender address. We will then ship your goods with your address as the sender, and it will not appear to the recipient. You can also send us your delivery note, and we will print it and include it in the package.
In the next step, choose the shipping and payment method. As a shipping option, you can also specify if our products should have a Premium bannerstop label. These are sewn onto premium products by default.
Please specify a desired delivery date, even if you have not chosen an express option. We will try to take this into account, especially regarding the quick processing of print data.
Use the "Notes" field to provide us with additional information, e.g., about a special hem size or special delivery requirements.
Finally, double-check your order and accept our general terms and conditions by selecting the box. Complete the order by clicking on "Submit Order."
IMPORTANT: Before we can process your order, we will conduct a free check of the print data. Afterwards, you will receive a written order confirmation (proforma invoice). This also includes the bank details. Please do not transfer money before receiving the order confirmation, as we must first ensure that we can process your order.
2. Submission of print data
If you already have print data, you can send it to us before placing the order via our precheck form or send it after the order.
The following options are available:
Through our upload form at the end of the ordering process. Simply select and upload the file (up to 800MB).- You can send us data up to 2GB via the wetransfer platform (bannerstop.wetransfer.com).
- You can send us files up to 50MB via email to [email protected] Please include the name used during the order in the subject of the email.
- Alternatively, you can simply send us a CD, USB stick, or DVD with your data to: bannerstop GmbH, Habsburgerring 1, 50674 Cologne, Germany.
If you do not have print data but have an idea of your desired design, you can email us your requests at [email protected] We will quickly send you a non-binding quote for creating the print data. The costs for this are usually low.
We will now check your print data for printability for free (within 24 hours), both in terms of quality and for the most optimal product result possible. If questions arise, our print data team will contact you to discuss options. Finally, you will receive a proof (a digital view of the print data) via email, which we ask you to confirm. Production only begins after you have approved your print data or 24 hours after we have sent you the proof.
3. Order confirmation and payment
With the order confirmation email, you will receive all the necessary information for payment. If you have not already paid during the ordering process, you can make the payment via bank transfer to our account. After the payment has been received, we will immediately start production. The delivery time is 4-6 working days for deliveries in Germany or the EU, starting from the receipt of payment (otherwise with the approval of your print data or 24 hours after sending the proof). The delivery time to Switzerland is 8-10 working days, and there may be additional delays due to customs clearance.
4. Receipt of goods
On the day of shipment, you will receive an email from us with the tracking code for your package. This allows you to track where the package is and when it will be delivered to you. Please check the package for any signs of transport damage (moisture, dents, etc.) at the time of receipt and in the presence of the courier. If you notice anything, please report it directly to the courier. It is very difficult to report transport damage afterwards.
Note on complaints:
If there is ever a complaint from you, we promise a very accommodating approach. Please note the corresponding procedure in case of a complaint in our general terms and conditions.
Note on the return of materials and ecological disposal:
bannerstop GmbH is a certified partner of the recycling process with Texyloop. Simply send us your unnecessary products. We will forward them to Texyloop and thus ensure an ecological disposal process.
Further information on this can be found here.
5. Order history
We save the contract text and send you the order details via email. The terms and conditions can be consulted at any time here Your previous orders can be found in your customer account.
